Work in many fields can be emotionally draining. Child protection, health care, teaching, disability support – that’s just a few of the areas where you might be dealing regularly with clients, customers or students who
threaten,
swear and insult,
get angry and yell abuse,
or just seem to resist making any progress.
Dealing with that kind of behaviour gets tiring, doesn’t it? But having an understanding of what is happening and why, and some skills in managing these kinds of situations can go a long way to increasing your enjoyment of your work. You might even have some unexpected successes!
Who is this workshop for?
Psychologists, social workers, child protection workers, support workers, carers, teachers, nurses – anyone who works in human services or has clients who may be unhappy with your service.
Workshop Outline
- Behaviours that challenge us
- Reasons why clients sometimes become abusive, manipulative or resistant
- How and why such behaviours impact us emotionally and psychologically
- Why we find some clients more challenging than others
- Assessing risk
- Reducing risk
- De-escalating emotionally heightened clients
- Managing challenging behaviours
- Helpful and unhelpful responses
- Techniques for making difficult client interactions productive
Click here to get in touch and view fees.