What is Emotional Intelligence?
Emotional Intelligence is the ability to act wisely in relationships and succeed in coping with life’s challenges and demands. General intelligence is only loosely correlated with healthy relationships and productive workplaces.
Emotional Intelligence helps us:
- learn more and learn more quickly
- enjoy our work more
- work more effectively
- make better decisions.
Using our emotions intelligently calls on a particular set of skills.
- Recognising our own emotions is the first step.
- Controlling them, especially the strong emotions, is more challenging but vital.
- Understanding and responding appropriately to others’ emotions enables us to act wisely in all sorts of relationships and interactions.
Who is this workshop for?
Anyone who works with other people or in a demanding field of work. If you work with clients or serve customers in any field, or lead a team, teach students or care for others, this workshop is for you.
Workshop outline
- The concept of Emotional Intelligence – its history, is it inborn or learnt, why the interest in it, drawbacks with the concept
- Definitions and models
- The neuroscience of Emotional Intelligence
- The domains of Emotional Intelligence
- Personal resources related to Emotional Intelligence
- The ‘self’ as a tool
- Begin to assess your own Emotional Intelligence
- Look at how the domains of Emotional Intelligence relate to your work
- Strategies for developing greater competence in Emotional Intelligence
- Ways to apply Emotional Intelligence concepts in client interactions, and workplace relationships
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